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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5401
Experience:  18+ years experience as Appliance Tech.
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I have a Bosch dishwaser, I turn ito, Bosch Exxcel, Bosch

Customer Question

I have a Bosch dishwaser , I turn ito
JA: Do you know the model of your Bosch dishwasher? How old is it?
Customer: Bosch Exxcel
JA: How long has this been going on with your Bosch dishwasher? What have you tried so far?
Customer: Bosch Exxcel about 10 years old
JA: Anything else we should know to help you best?
Customer: Bosch Exxcel 10 years old.I turn it on and press programme and start. Although all lit up it won’t start the cycle.
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 9 days ago.
Any help
Expert:  KevinWhiteJA replied 9 days ago.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 9 days ago.
It’s wornout
Expert:  KevinWhiteJA replied 9 days ago.

OK, I understand.

Is it freestanding or integrated ?

Expert:  KevinWhiteJA replied 9 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

Please tell me if it is freestanding or integrated appliance ?

Customer: replied 9 days ago.
Free standingt
Expert:  KevinWhiteJA replied 9 days ago.

Thank you.

This indicates that water has leaked in the base of appliance and control believe it has not drained hence, it is stuck on previous program and will not start a new program.

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

It should work however, if the problem occurs again you will have to replace the water inlet valve.

Expert:  KevinWhiteJA replied 9 days ago.

That should solve the issue, please let me know how it goes.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.