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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5436
Experience:  18+ years experience as Appliance Tech.
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I have a new Bosch Washing Machine. I can not disable child

Customer Question

I have a new Bosch Washing Machine.
JA: Is your Bosch washer top or front loading?
Customer: I can not disable child lock and start the machine
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: Front loading serie 4 wan28281 gb
JA: Anything else we should know to help you best?
Customer: It is a new machine bought 10 days ago
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please press and hold the SPIN and FINISH IN buttons together for around 10 seconds to unlock the control.

Customer: replied 16 days ago.
I bought the machine 10 days ago, it has only completed two washes. HELP
Expert:  KevinWhiteJA replied 16 days ago.

I understand however, did you read my previous message and have you followed my advise already ?

Please press and hold the SPIN and FINISH IN buttons together for around 10 seconds to unlock the control.

Expert:  KevinWhiteJA replied 16 days ago.

That should solve the problem.

Please clean the drain pump filter once every month to avoid any future issues.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.