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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5436
Experience:  18+ years experience as Appliance Tech.
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I have an AEG oven model BP5003021, behind the where the fan

Customer Question

Hi I have an AEG oven model BP5003021, behind the where the fan is situated I have notice that it glows orange when the over is heating up and then it goes back to normal. It is cooking everying ok but I wondered if that was normal and as I haven't noticed it before and now I have which makes me think that it wasn't doing that before.
JA: Is your AEG oven gas or electric? How old is it?
Customer: Electric and its 7 years old
JA: How long has this been going on with your AEG oven? What have you tried so far?
Customer: It has only been over the last couple of months that I have noticed it.
JA: Anything else we should know to help you best?
Customer: no nothing else
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Does it heat fine or it overheats ?

Is it same no matter what program or temperature setting you select ?

Customer: replied 17 days ago.
It heats up fine and its seems the same, after a couple on minutes heating it stars to glow orange and then when it seems to reach temperature the orange glow disappears.
Expert:  KevinWhiteJA replied 17 days ago.

OK and when it glows orange the fan is working ?

Customer: replied 17 days ago.
Expert:  KevinWhiteJA replied 17 days ago.

OK, please provide its PNC number (starts with 9...)

Customer: replied 17 days ago.
I am not at home and I assume that's on the back of the over which I wouldn't be able to get to. The model number is *****
Expert:  KevinWhiteJA replied 17 days ago.

OK, no problem.

As it heats fine and works fine then that should not be a problem however, if you can unplug the appliance.

Then remove the top and back off the appliance, you will see a thermostat next to the fan motor.

Test this thermostat for open circuit, if this one is fine then check the oven temperature sensor.

If these are both fine then you do not have to do anything and you can use the oven.

Alternatively, you may contact AEG and book a fixed price repair.

Expert:  KevinWhiteJA replied 17 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.