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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5409
Experience:  18+ years experience as Appliance Tech.
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How is the ECO50 cycle, NEFF 4 YRS BUT ONLY USED SINCE 17

Customer Question

how long is the ECO50 cycle
JA: Who makes your appliance? How old is it?
Customer: NEFF 4 YRS BUT ONLY USED SINCE 17 march this year
JA: How long has this been going on with your Neff appliance? What have you tried so far?
Customer: I just wantntonknow the ECO50 cycle lasts
JA: Anything else we should know to help you best?
Customer: THE LENGTH OF THE eco50 CYCLE PLEASE
Submitted: 11 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 11 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

Expert:  KevinWhiteJA replied 11 days ago.

Good afternoon,
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

If ECO cycle is too long then this indicates an issue with the drain pump that is clogged.

Please try this to solve the problem:

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.
After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.
Then please clean the mesh filter from inside and make sure it is not blocked.
Now, reconnect everything and plug it back; select any program.

I hope this helps, please do not hesitate to ask any follow up questions.
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