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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5433
Experience:  18+ years experience as Appliance Tech.
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I think the heating element in Neff cooker top oven needs

Customer Question

I think the heating element in Neff cooker top oven needs replacing
JA: Do you know the model of your Neff oven? How old is it?
Customer: U15M52N3GB/04
JA: How long has this been going on with your Neff oven? What have you tried so far?
Customer: U15M52N3GB.
JA: Anything else we should know to help you best?
Customer: U15M25N3GB. FD 9401 000140. These are the numbers on the inside of the oven door.
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good afternoon,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Are you willing to replace it yourself and why do you think the heating element is faulty ?

Customer: replied 16 days ago.
The last twice i used it a d no i haven't tried anything
Expert:  KevinWhiteJA replied 16 days ago.

OK and has it tripped when you were using top oven ?

Expert:  KevinWhiteJA replied 16 days ago.

Good afternoon,
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

If the oven turns on however, will not heat then I am afraid the thermostat is faulty and will need replacement.

However, if it wont start then heating element is faulty and will need replacement.

You may unplug the appliance and test both the parts with multi-meter.

Please let me know how it goes.

I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with today.
Have a wonderful day.