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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5439
Experience:  18+ years experience as Appliance Tech.
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Aeg 34300vio did not complete its cycle and just kept

Customer Question

Aeg 34300vio did not complete its cycle and just kept going...over 8 hours...had to soak the water up with towels....checked the filter drain and no obvious blockage
JA: How old is your AEG appliance?
Customer: 4 years
JA: How long has this been going on with your AEG appliance? What have you tried so far?
Customer: it just happened the other day...haven’t retried it since...just soaked up excess water there
JA: Anything else we should know to help you best?
Customer: Has worked fine til this
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This continuous running indicates water has leaked in the base of appliance and activated the anti-flood device.

You may unplug it and remove the plinth (base panel below the door) of the appliance.

You will see a metal cover, remove this and then you can try and soak the water up from the base there.

After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.

Then clean the mesh filter from inside and make sure it is not blocked.

Reconnect everything and plug it back, select a empty program on its hottest setting.

Let this complete and then please let me know how it goes.

Expert:  KevinWhiteJA replied 17 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 17 days ago.
Got as far as trying to set the hottest program but won’t let you select anything...just sits with ‘normal’ program...haven’t tried starting it
Customer: replied 17 days ago.
Prefer just messages just now
Expert:  KevinWhiteJA replied 17 days ago.

OK before you select a normal program, take a jug full of warm water and pour it on inside part of dishwasher drain filter.

Then start a normal program with a bowl of vinegar, let it complete and let me know how it goes.

Expert:  KevinWhiteJA replied 17 days ago.

Yes, I am happy to help via chat.