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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5430
Experience:  18+ years experience as Appliance Tech.
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When I turn on the machine the following is happening: speed

Customer Question

When I turn on the machine the following is happening:
JA: What's the brand and model of your appliance? How old is it?
Customer: speed perfect is flashing, 1400 spin speed is flashing, key is flashing the screen is showing 0-0 and it does a double beep. I think I've tried everything but with no success Help please!
JA: How long has this been going on? What have you tried so far?
Customer: I've checked the door, tried resetting using the spin speed button and moving dial to 7 o'clock position lots of times, tried to deactivate the door lock (it's not locked anyway)
JA: Anything else we should know to help you best?
Customer: I don't know. I need to choose my programme, set the spin speed etc. as usual - no luck. I have also tried to start a programme in it's present state, but that doesn't help eithr
Submitted: 16 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 16 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number.

Customer: replied 16 days ago.
Bosch serie 4 vano perfect, but where do I find the model number?
Expert:  KevinWhiteJA replied 16 days ago.

On the label inside the door, it starts with E nr

Expert:  KevinWhiteJA replied 16 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

Customer: replied 16 days ago.
WAE28377GB/53 FD 9410 600656
Expert:  KevinWhiteJA replied 16 days ago.

Thank you for the model number.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the START button for around 10 seconds to unlock the control.

Then try any program and please let me know how it goes.

Expert:  KevinWhiteJA replied 16 days ago.

That should unlock the control and you should be able to use the appliance again.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Expert:  KevinWhiteJA replied 16 days ago.

As advised earlier, I am sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 16 days ago.
Please don't call, my lovely helper had made the machine work. Therefore would you please return the unused telephone money £16,00 I do not wish to pay a membership fee because I have only used you very seldom.
Expert:  KevinWhiteJA replied 16 days ago.

I understand however, the answer was sent within a minute of you providing the model number.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.