Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its make and complete model number.
On the label inside the door, it starts with E nr
Sorry, I am not available for phone calls however, I am happy to help via chat.
Thank you for the model number.
Please try this:
You will have to unplug the appliance and remove the bottom front flap.
Then keep some beach towels and shallow container under the filter.
Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.
Also with your fingers check if impellor rotates, then reconnect everything and plug it back.
Press and hold the START button for around 10 seconds to unlock the control.
Then try any program and please let me know how it goes.
That should unlock the control and you should be able to use the appliance again.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
As advised earlier, I am sorry, I am not available for phone calls however, I am happy to help via chat.
If someone else is available for calls, they will call you.
I understand however, the answer was sent within a minute of you providing the model number.
For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.
If there is anything else I can help you with, please let me know.