Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
If it is leaking from the door then yes door seal will need replacement.
Are you willing to carry out replacement yourself ?
OK sure, please attach an image.
If you are on a computer, use the blue document with up arrow symbol by the send to load Images/Photos/Pictures.
You have to write a word in the message box like "Pic 1" then choose only one picture then send, as it will not let you do several at once.
OK, no problem.
Thank you for the images.
Just trying to check how you have attached them as its bit confusing.
Please provide its PNC number (starts with 9...)
Please check this IMAGE
Where is the leak coming from, can you tell me the part number from this image ?
That is the drum assembly for the model number and PNC number that you provided.
Part#3 is the front tub shell and part#5 is the door seal.
Yes, correct and the image I have attached is for the same model.
I believe the the door seal is causing this issue and will need replacement.
However, shell tube may cause this issue as well but from the images that you provided it looks like door seal.
Yes that is correct part number for the door seal.
If you want to replace it yourself this VIDEO will give you an idea on how it is done.
Alternatively, you may contact Zanussi and book a fixed price repair.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful evening.
I think from the shell tube.
You're welcome and Good Luck.
I am glad, I could help.
You are very welcome.
Yes, how can I help ?
Ah okay sometimes its difficult virtually to know everything.
To be honest if bearing is damaged and tub cover has a hole then it may be a good option to buy a new appliance then to spend £300 on repairs.
OK yes it has caused a kind of split in the cover.
The tub and bearing both will need replacement, that is the reason you got those plastic bits coming from.
Yes, the parts are available.
The bearings will cost around £20 + the price of tub £184 + repair charges.
Due to time taken in repairs the cost of repair will be more then new appliance hence, it is better to buy new one then to spend this amount on repairs.
Mate, if you want to repair it then please contact Zanussi and get a fixed price repair from them, see if they can provide a good offer to you.
In Ireland they should be able to supply the parts.