How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Erdal Zal Your Own Question
Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 4091
Type Your Appliance Question Here...
Erdal Zal is online now

My zanussi machine looks as if it is abou to work but then

Customer Question

My zanussi machine looks as if it is abou to work but then stops and light keeps flashing. I have cleaned the filter zanussi jet stream progress 1400
JA: Who makes your lighting? How old is it?
Customer: Not sure but I think about 6 years
JA: How long has this been going on with your lighting? What have you tried so far?
Customer: i set it all up ready to wash , do the settings and press start button
JA: Anything else we should know to help you best?
Customer: we used it for about 3 cycles in on day and the the last one we also used the drier function. I have also tried reset
Submitted: 10 days ago.
Category: Appliance
Expert:  Erdal Zal replied 10 days ago.

Good Evening

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

there can be various causes. it may be that the water supply is disturbed. But it can also be that something is wrong with the engine. Please only start the Spin and Drain program. And tell me what exactly happens. First, the door would have to be locked and then the drain pump would work at the bottom right. And then the motor or the drum turn. Is this happening?

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
With best regards,