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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5398
Experience:  18+ years experience as Appliance Tech.
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I have aDyson ZW5-UK-KDA0070a?everythingbis charged and the

Customer Question

I have aDyson ZW5-UK-KDA0070a?everythingbis charged and the filter clean, when I pull the switch to start the blue lights come on, but the engine does not work. Please help.
JA: Who makes your engine? How old is it?
Customer: I have a Dyson 10. It is three years old
JA: How long has this been going on with your Dyson engine? What have you tried so far?
Customer: We have tried everything it has not worked for a week
JA: Anything else we should know to help you best?
Customer: No
Submitted: 8 days ago.
Category: Appliance
Customer: replied 8 days ago.
When am I to expect help?
Customer: replied 8 days ago.
Am still waiting.
Customer: replied 8 days ago.
Am still waiting
Expert:  KevinWhiteJA replied 8 days ago.

Good morning,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates either the charger is faulty and/or battery will need replacement.

You may try this:

Please leave it unplugged for few minutes.

Then press and hold the ON button; whilst holding the ON button put the charger back on and let go the button after around 20 seconds.

See if it works, if the issue is still there, I am afraid the battery pack and/or charger will need replacement.

Usually the battery lasts for around 3-4 years.

You may contact Dyson at 0800(###) ###-####to order the part.

Expert:  KevinWhiteJA replied 8 days ago.

Sorry about the long wait, just saw your question.

Expert:  KevinWhiteJA replied 8 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.