How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5387
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a microwave/oven, Ref No E HB84K552B FD NO. 9108

This answer was rated:

I have a microwave/oven
JA: Is your oven gas or electric? How old is it?
Customer: Ref No E HB84K552B FD NO. 9108 00160.tHE MICRO WAVE OPERATES FOR APPROX 24SECONDS THEN STOPS. THE TIMER FOR THE OVEN WORKS OK
JA: How long has this been going on with your oven? What have you tried so far?
Customer: fOR TWO DAYS. i HAVE SWITCHEED EVERYTHING OF AND THEN BACK ON AGAIN BUT WITH NO SUCCESS
JA: Anything else we should know to help you best?
Customer: eVERYTHING WAS WORKING OK UP TILL THEN

Good morning,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, if you want to add something please feel free to add and I will read it while I am typing my response.

Customer: replied 6 days ago.
The unit was bought in November 2011

Yes, it was manufactured in August 2011.

This indicates an issue with the Magnetron that is faulty and will need replacement.

When you turn on the Microwave it starts and then after few seconds magnetron kicks in however, if control detects magnetron has not started to heat it will turn itself off or even trip the circuit.

When magnetron is faulty the Invert board is replaced as well.

The parts are available for £250 + repair charges (£99 if done by Siemens).

However, looking at the age of this appliance and cost of repair, it is better to buy new one then to spend this amount on repairs.

Sorry about the bad news.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 6 days ago.
The unit is built into a system with an oven. Do Siemens build the same size units still?

I will check, do you want Siemens only or any brand with similar dimensions will work ?

KevinWhiteJA and other Appliance Specialists are ready to help you

Please click here to check similar Siemens microwaves.

If there is anything else I can help you with, please let me know.

Cheers