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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5398
Experience:  18+ years experience as Appliance Tech.
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My fantastic Sharp R24STM microwave has just stopped

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My fantastic Sharp R24STM microwave has just stopped working. Web advice suggests internal fuse but not advised to explore it myself as non-expert. What can I do to avoid scrapping it?
JA: How old is your Sharp microwave?
Customer: i guess at least 15 yrs
JA: How long has this been going on with your Sharp microwave? What have you tried so far?
Customer: it has been fine till 3 days ago, worked one day, next completely dead. Not plug fuse.
JA: Anything else we should know to help you best?
Customer: No thanks.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Is it completely dead ?

Customer: replied 8 days ago.

OK, I am afraid the control board and/or the fuse is faulty and will need replacement.

I am not sure however, you may contact Sharp and see if they can provide some kind of exchange offer on this Microwave.

Customer: replied 8 days ago.
Are you able to tell me which bit of Sharp to contact?
Customer: replied 8 days ago.
Thanks for the offer of a conversation but I will not need it, thanks.

That is automated and I am happy to help via chat.

You may contact Sharp at 0330(###) ###-####to book repair/replacement.

Customer: replied 8 days ago.
Thanks, Kevin.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

KevinWhiteJA and other Appliance Specialists are ready to help you