Appliance Repair Questions? Ask a Technician for Answers ASAP
Good morning, and welcome to the Technical section in JustAnswer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.Your first port of call is the retailer who sold you the product with the faulty part. They might try to palm off the problem to the manufacturer, but it's not the manufacturer's problem. Personally I would say, nicely and politely, that if they don't provide the correct part then you'll return the entire appliance for replacement, or refund. It's your statutory right to do that._____There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.