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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5387
Experience:  18+ years experience as Appliance Tech.
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I have a model RF24HSESbSr. The ice maker has stopped

Customer Question

I have a model RF24HSESbSr. The ice maker has stopped working
JA: How long have you had your RF24HSESBSR?
Customer: 4.5 years
JA: What have you tried so far?
Customer: turning off and on again
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: water is working
Submitted: 6 days ago.
Category: Appliance
Customer: replied 6 days ago.
Customer: replied 6 days ago.
Anyone there?
Expert:  KevinWhiteJA replied 6 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, if you want to add something please feel free to add and I will read it while I am typing my response.

Expert:  KevinWhiteJA replied 6 days ago.

Have you seen any flashing lights etc ?

The temperature inside is fine ?

Customer: replied 6 days ago.
Hi, no flashing lights. The water dispenser is working and temperature in fridge is fine
Expert:  KevinWhiteJA replied 6 days ago.

OK, so everything works however, it will not make ice ?

Customer: replied 6 days ago.
That’s correct
Expert:  KevinWhiteJA replied 6 days ago.

The auger motor is faulty and will need replacement.

I have been checking few spares website however, the part is not available on many of them.

However, I am checking and will let you know.

Expert:  KevinWhiteJA replied 6 days ago.

Yes, I am afraid it is not available, you will have to contact Samsung to book repair.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.