Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
In the meantime, if you want to add something please feel free to add and I will read it while I am typing my response.
Have you seen any flashing lights etc ?
The temperature inside is fine ?
OK, so everything works however, it will not make ice ?
The auger motor is faulty and will need replacement.
I have been checking few spares website however, the part is not available on many of them.
However, I am checking and will let you know.
Yes, I am afraid it is not available, you will have to contact Samsung to book repair.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.