Appliance Repair Questions? Ask a Technician for Answers ASAP
Good afternoon, and welcome to the Technical section in JustAnswer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.This could simply be a line fault.Do you have a mobile phone with which you can dial your landline number, to test incoming calls?_____There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.
Is the answering service the network's 1571 service?
The next test is to unplug the telephone signal lead from the wall socket, that goes to the base unit, and call from your mobile phone again.
OK. You need to contact your telephony provider and report the problem. They will conduct a test and then report the fault.Almost certainly they will ask you to remove the split faceplate from your master socket and plug your telephone cable into the test socket revealed there. If your master socket is too old to have a split faceplate then you can't do that test, but if you can I suggest that you do it before calling your provider as it will reduce the inevitable pain of talking to someone in a remote call centre.