Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Sorry, I am not available for phone calls however, I am happy to help via chat.
If someone else is available for calls, they will call you.
Sorry Robert, pulling out its schematics took a bit of time.
E24 is drain fault.
Please try this:
You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.
After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.
Then please clean the mesh filter from inside and make sure it is not blocked.
Now, reconnect everything and plug it back; select any program.
I understand, you have to clean the drain pump and check the drain hose as well.
Something is stuck hence, it is full of water.
It depends on your DIY skills.
If cleaning the drain won't help then the appliance has to be pulled out and top and sides have to be removed.
Then towards the left you will see plastic tank with hoses attached to it, it may be full of gunk and has to be cleaned.
After cleaning you can try again however, if the issue appears again after 30 minutes into program then I am afraid the flow sensor is faulty and will need replacement.
Alternatively, you may contact Bosch to book repair, check with them if they can provide repair plans to you.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
I am glad, I could help.
You're welcome and Good Luck.