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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5418
Experience:  18+ years experience as Appliance Tech.
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My dishwasher is displaying in screen E24 check water I have

This answer was rated:

Hi my name is ***** ***** dishwasher is displaying in screen E24 check water I have removed and checked inflow water all seems ok, cycle runs approx 30minutes then stops
JA: What happened just before your dishwasher displayed this message?
Customer: It seemed to be working ok
JA: How long has this been going on with your dishwasher? What have you tried so far?
Customer: It only started 2day nothing else tried
JA: Anything else we should know to help you best?
Customer: Not just for now

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 12 days ago.
Sms40c22gb ###-##-####

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 12 days ago.
Is there anything I can do to solve this problem

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Sorry Robert, pulling out its schematics took a bit of time.

E24 is drain fault.

Please try this:

You will have to unplug the appliance and pull it out, then tip it backwards by around 45 degrees so excess water drains off completely.

After you have done this, check the drain hose where it connects to house drain and make sure it is not clogged.

Then please clean the mesh filter from inside and make sure it is not blocked.

Now, reconnect everything and plug it back; select any program.

Customer: replied 12 days ago.
Bottom of machine and drain outlet full of water tilting didn't seem to help

I understand, you have to clean the drain pump and check the drain hose as well.

Something is stuck hence, it is full of water.

Customer: replied 12 days ago.
Is this a job for a technician

It depends on your DIY skills.

If cleaning the drain won't help then the appliance has to be pulled out and top and sides have to be removed.

Then towards the left you will see plastic tank with hoses attached to it, it may be full of gunk and has to be cleaned.

After cleaning you can try again however, if the issue appears again after 30 minutes into program then I am afraid the flow sensor is faulty and will need replacement.

Alternatively, you may contact Bosch to book repair, check with them if they can provide repair plans to you.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 12 days ago.
Many thanks for your advice will try local tech

I am glad, I could help.

You're welcome and Good Luck.


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