Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
I am afraid that is not correct model number, the model number starts with E nr
Sorry, I am not available for phone calls however, I am happy to help via chat.
If someone else is available for calls, they will call you.
Yes, I can see that however, if you wish we can continue via chat.
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.
I am afraid, this indicates an issue with the oven temperature sensor (thermostat) that is faulty and will need replacement.
When this is faulty oven suffers from uneven cooking or will not heat at all.
Please check this IMAGE (part#206 is the temperature sensor)
The part is available for £32 + repair charges (£99 if done by Neff).
If you want to replace it yourself, you will have to unplug the appliance and pull it out.
Then remove the rear and top off the oven, then remove the fascia and then you can replace it.
I am afraid we do not sell spares, you may click here to order it from Neff.
Yes, you may call them at 0344(###) ###-####to book repair.
I hope this helps, please do not hesitate to ask any follow up questions.
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Have a wonderful day.