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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5407
Experience:  18+ years experience as Appliance Tech.
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My NEFF oven won’t heat up, An old electric oven with a gas

Customer Question

My NEFF oven won’t heat up
JA: Is your Neff oven gas or electric? How old is it?
Customer: An old electric oven with a gas hob
JA: How long has this been going on with your Neff oven? What have you tried so far?
Customer: since the weekend ... tried turning it on and off and checked switchboard and fuses
JA: Anything else we should know to help you best?
Customer: the front electric panel comes up with a C06 code
Submitted: 10 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 10 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 10 days ago.
000027
Expert:  KevinWhiteJA replied 10 days ago.

I am afraid that is not correct model number, the model number starts with E nr

Expert:  KevinWhiteJA replied 10 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 10 days ago.
I have requested and payed for a phone call
Customer: replied 10 days ago.
B1322W1GB
Expert:  KevinWhiteJA replied 10 days ago.

Yes, I can see that however, if you wish we can continue via chat.

Customer: replied 10 days ago.
Thanks
Customer: replied 10 days ago.
Are you able to help?
Expert:  KevinWhiteJA replied 10 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 10 days ago.
No problem, as no one is able to call me will I be refunded my £16?
Expert:  KevinWhiteJA replied 10 days ago.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

Customer: replied 10 days ago.
Ok thanks
Expert:  KevinWhiteJA replied 10 days ago.

I am afraid, this indicates an issue with the oven temperature sensor (thermostat) that is faulty and will need replacement.

When this is faulty oven suffers from uneven cooking or will not heat at all.

Please check this IMAGE (part#206 is the temperature sensor)

Customer: replied 10 days ago.
Ok, what do I need to do to fix it? Or does a technician need to come and sort it out? Thanks
Expert:  KevinWhiteJA replied 10 days ago.

The part is available for £32 + repair charges (£99 if done by Neff).

If you want to replace it yourself, you will have to unplug the appliance and pull it out.

Then remove the rear and top off the oven, then remove the fascia and then you can replace it.

Customer: replied 10 days ago.
Ok would I order that through you or neff?
Expert:  KevinWhiteJA replied 10 days ago.

I am afraid we do not sell spares, you may click here to order it from Neff.

Customer: replied 10 days ago.
Would I need to talk to them directly for them to come and fit it?
Expert:  KevinWhiteJA replied 10 days ago.

Yes, you may call them at 0344(###) ###-####to book repair.

Expert:  KevinWhiteJA replied 10 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.