Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (starts with E nr).
It is located inside the door which you are unable to open so you may find it on the invoice or user manual if you have one.
If you do not have the model number then please attach an image of the control.
Have you cleaned the drain pump filter already ?
Do you see any key sign that appears when you turn it on ?
OK, please leave it unplugged for around 20 minutes.
Clean the drain pump filter, then try to open the door.
After this take your washing out and try a empty program on its hottest setting.
Let this complete and try to open the door, if it won't open then the door lock is faulty.
However, if it won't start at all after 20 minutes then it is likely the control is faulty.
You will have to unplug the appliance and remove the bottom front flap.
Then keep some beach towels and shallow container under the filter.
Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.
Also with your fingers check if impellor rotates, then reconnect everything and plug it back.
No, please unplug it.
Sorry that is automated and I am happy to help via chat.
OK sure, you are welcome.
I am glad, I could help.
You're welcome and Good Luck.
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