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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5390
Experience:  18+ years experience as Appliance Tech.
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I stopped my Siemens IQ 500 after it had just started

Customer Question

hello, I stopped my Siemens IQ 500 after it had just started because I wanted to put another shirt in. I set the dial again and then lights all come on but it won't start. I would normally use the manual 'pull' at the bottom right of the machine to open the door manually but that has broken off and I cannot get to it... Is there another way to reset the machine? Many thanks
JA: Do you know the model of your Siemens lighting? How old is it?
Customer: IQ 500 8 years old
JA: How long has this been going on with your Siemens lighting? What have you tried so far?
Customer: Ive explained above
JA: Anything else we should know to help you best?
Customer: I don't think so
Submitted: 6 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 6 days ago.
Hi... Thanks... Where will I find this number?
Expert:  KevinWhiteJA replied 6 days ago.

It is located inside the door which you are unable to open so you may find it on the invoice or user manual if you have one.

If you do not have the model number then please attach an image of the control.

Customer: replied 6 days ago.
here's an image
Expert:  KevinWhiteJA replied 6 days ago.

Thank you.

Have you cleaned the drain pump filter already ?

Do you see any key sign that appears when you turn it on ?

Customer: replied 6 days ago.
no to both of these
Customer: replied 6 days ago.
it was on for about 1 minute before I stopped it
Expert:  KevinWhiteJA replied 6 days ago.

OK, please leave it unplugged for around 20 minutes.

Clean the drain pump filter, then try to open the door.

After this take your washing out and try a empty program on its hottest setting.

Let this complete and try to open the door, if it won't open then the door lock is faulty.

However, if it won't start at all after 20 minutes then it is likely the control is faulty.

Customer: replied 6 days ago.
ok... where is the pump filter?
Expert:  KevinWhiteJA replied 6 days ago.

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Customer: replied 6 days ago.
ok, is it necessary to unplug or can I just switch off?
Expert:  KevinWhiteJA replied 6 days ago.

No, please unplug it.

Customer: replied 6 days ago.
id love to but I cannot afford it, sorry
Expert:  KevinWhiteJA replied 6 days ago.

Sorry that is automated and I am happy to help via chat.

Customer: replied 6 days ago.
thanks... just cleaning the filter... ill message you when all complete
Expert:  KevinWhiteJA replied 6 days ago.

OK sure, you are welcome.

Customer: replied 6 days ago.
Thanks Kevin.. All sorted.. I appreciate your help :)
Expert:  KevinWhiteJA replied 6 days ago.

Excellent :)

I am glad, I could help.

You're welcome and Good Luck.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.