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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5385
Experience:  18+ years experience as Appliance Tech.
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My hob wont come on, Electric, It's always given problems

Customer Question

My hob wont come on
JA: Is your hob gas or electric? How old is it?
Customer: Electric
JA: How long has this been going on with your hob? What have you tried so far?
Customer: It's always given problems but eventually would come on
JA: Anything else we should know to help you best?
Customer: No
Submitted: 4 days ago.
Category: Appliance
Customer: replied 4 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 4 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  KevinWhiteJA replied 4 days ago.

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number.

Customer: replied 4 days ago.
Ok Kevin so how will I get my hob to come on
Customer: replied 4 days ago.
No just send me instructions please
Expert:  KevinWhiteJA replied 4 days ago.

To help me better assist you, please provide its make and complete model number.

Expert:  KevinWhiteJA replied 4 days ago.

If you do not know the make and model then please attach an image of the hob.

Expert:  KevinWhiteJA replied 4 days ago.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

Please leave it unplugged for around 1 hour.

Then press and hold first button on left and extreme right buttons together.

Keep them held in and then plug it back, let go off these buttons after around 15 seconds.

Then turn it on turn it back off then turn it back on and see if this will reset the appliance.

However, if the error is still there then I am afraid you will have to contact the manufacturer and get the control board replaced.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.

Thank you.