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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5398
Experience:  18+ years experience as Appliance Tech.
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Our bosch induction hob plates will not turn on. A red light

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our bosch induction hob plates will not turn on. A red light comes on but the plate will not turn on when a pot is placed on it.
JA: Is your Bosch hob gas or electric? How old is it?
Customer: electric and about 3 years.
JA: How long has this been going on with your Bosch hob? What have you tried so far?
Customer: Just a few minutes ago. I tried switching off at the mains and removing the plug then re plugging to no avail.
JA: Anything else we should know to help you best?
Customer: It has worked perfectly up to now. And the pan is a proper steel one

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 8 days ago.
This may take me a minute or two

No problem, Thank you.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

If you do not have the model number, please attach an image of the hob/control.

If you are on a computer, use the blue document with up arrow symbol by the send to load Images/Photos/Pictures.

You have to write a word in the message box like "Pic 1" then choose only one picture then send, as it will not let you do several at once.

Customer: replied 8 days ago.
ok i have found the number. it is en pia611 b68b

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 8 days ago.
ok will wait.

What happens if you press and hold the KEY symbol on the hob for around 10 seconds ?

Customer: replied 8 days ago.
The hob light come on!

OK, so it is working now ?

Customer: replied 8 days ago.
that's it. Sorry it was so simple but we have not had a fault like this before and we couldn't find the users handbook. Also the sellers were closed

Excellent, Glad it is sorted.

The control was locked and pressing the KEY has unlock the control.

Please click here to download its User Manual.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.

Thank you.

Customer: replied 8 days ago.
Many thanks. It has saved dinner! Also willdownload User Handbook. Goodbye and thanks again.

I am glad, I could help.

You're welcome and Good Luck.


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