Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (starts with E nr).
No problem, Thank you.
Sorry, I am not available for phone calls however, I am happy to help via chat.
If someone else is available for calls, they will call you.
If you do not have the model number, please attach an image of the hob/control.
If you are on a computer, use the blue document with up arrow symbol by the send to load Images/Photos/Pictures.
You have to write a word in the message box like "Pic 1" then choose only one picture then send, as it will not let you do several at once.
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
What happens if you press and hold the KEY symbol on the hob for around 10 seconds ?
OK, so it is working now ?
Excellent, Glad it is sorted.
The control was locked and pressing the KEY has unlock the control.
Please click here to download its User Manual.
Please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful evening.
I am glad, I could help.
You're welcome and Good Luck.