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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5407
Experience:  18+ years experience as Appliance Tech.
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My wash and dry has finished and I accidentally pressed the

Customer Question

My wash and dry has finished and I accidentally pressed the start button/pause button and it now won’t let me unlock the door
JA: Just to clarify, what device or product are you trying to access?
Customer: Washer drier, BHWD149
JA: How long have you had your BHWD149?
Customer: i don’t know we just moved in to the apartment but I believe more than 2 years
JA: What have you tried so far?
Customer: Turning off and on
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 10 days ago.

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please turn it off and wait for few minutes, you should be able to open the door.

Expert:  KevinWhiteJA replied 10 days ago.

That should open the door however, if the issue is still there then please try this:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Please let me know how it goes.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Thank you.