Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (starts with E nr).
It is usually located on the inside left or right of the appliance.
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
Please try this:
Leave it unplugged and empty with door open for around 24-36 hours.
Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to test/replace the temperature sensor and/or control board to resolve the issue.
Please do not hesitate to ask any follow up questions.
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Have a wonderful day.
You're welcome and Good Luck.