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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5409
Experience:  18+ years experience as Appliance Tech.
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I have a neff fridge which doesnt seem to be cooling

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I have a neff fridge which doesnt seem to be cooling adequately. Power supply ok, not overly full. The temp scale has a range 2-8 degrees C..its flashing
JA: How old is your Neff fridge?
Customer: not sure it was in flat when I moved in Nov 2020
JA: How long has this been going on with your Neff refrigerator? What have you tried so far?
Customer: I only noticed in last day or so...its intergaretd so cant pull it out to check the back. Iits still cooling but not particualrly cold
JA: Anything else we should know to help you best?
Customer: There was water in bottom of fridge and it seemed Id blocked the hole at the back but have cleared out items formthat area

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 8 days ago.
would do but no idea whwre to find it. the fridge is integrated and cant get round then back

It is usually located on the inside left or right of the appliance.

Customer: replied 8 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 8 days ago.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or control board to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 8 days ago.
ok thanks

You're welcome and Good Luck.


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