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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5390
Experience:  18+ years experience as Appliance Tech.
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MY HOT POINT FREEZERS IS EMPTY BUT AND RED LIGHT FLASHIN

This answer was rated:

MY HOT POINT FREEZERS IS EMPTY BUT AMBER AND RED LIGHT FLASHIN HAVE RESET IT BUT STILL FLASHING
JA: What's the brand and model of your freezer? How old is it?
Customer: FZFM 151 P FIVE YEARS
JA: How long has this been going on with your freezer? What have you tried so far?
Customer: SINCE THE POWER WENT DOWN
JA: Anything else we should know to help you best?
Customer: THE FREEZER DEFROSTED ALL THE CONTENTS

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, if you want to add something please feel free to add and I will read it while I am typing my response.

Customer: replied 4 days ago.
HOTPOINT FREEZER FZFM 151 P FIVE YEARS OLD

If the fan and compressor is working then this indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

As you have already defrosted it and the issue is still there it is likely the thermal fuse is faulty and will need replacement.

However, please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the thermal fuse and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 4 days ago.
THANK YOU I WILL DO AS YOU ADVISE

You're welcome and Good Luck.

Cheers

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