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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5429
Experience:  18+ years experience as Appliance Tech.
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I have an upright freezer that freezes ok but after a month

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Hi. I have an upright freezer that freezes ok but after a month or so starts ice up at the bottom and gets progressively worse until the high temp light comes on. The model FZA81P. The type is R600A . Can you help
JA: What's the brand and model of your freezer?
Customer: Hotpoint mod FZA81P
JA: How long has this been going on with your Hotpoint freezer? What have you tried so far?
Customer: Its going on a few years, we defrost it every few months by unplugging it
JA: Anything else we should know to help you best?
Customer: It freezes perfect until it has to be defrosted

Good afternoon,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.

Thank you.

Customer: replied 13 days ago.
thanks for your reply but we have done that several times but the problem keeps recurring . I have tried to find a defrosting element but it seems to be discontinued
Customer: replied 13 days ago.
I would like if you would let me know if another element would fit

I am trying to search if element is available, please allow few more minutes.

The thermostat (thermal fuse) has been tested already and is fine ?

Customer: replied 13 days ago.
I dont know where that is

Both thermostat and heater are available here.

Customer: replied 13 days ago.
how much do they cost

Please check this IMAGE (part#612 is the defrost element and part#609 is the thermal fuse)

That will be £48 + repair charges.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 12 days ago.
it appears the whole back has to come off on the freezer i have to get at those parts also do you ship those parts to ireland and what does that cost
Customer: replied 12 days ago.
Kevin are still there
Customer: replied 12 days ago.
I still haven't found out how i can get those parts

Sorry stepped out for few minutes.

You will have to click on above URL to order the parts.

Alternatively, you may click here to order the parts.

If there is anything else I can help you with, please let me know.


Customer: replied 12 days ago.
The heating element is out of stock, if i cant get it I'll be in touch, Thanks
You are welcome and Good Luck.