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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5435
Experience:  18+ years experience as Appliance Tech.
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The neff fridge freezer is still not working properly I had

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The neff fridge freezer is still not working properly I had the fridge and freezer off for 6 hours is the fan at the back of the freezer suppose to be moving as it’s isn’t . The fridge seems ok it’s the freezer below

Good afternoon,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.

Thank you.

Customer: replied 12 days ago.
I can’t do that it’s hot weather abs it means I won’t have a fridge or fridge freezer there is no ice inside the unit at all . Can I keep the fridge going without the freezer
Customer: replied 12 days ago.
I’m sorry I’m not calling

That is automated and I am happy to help via chat.

If you cannot do that then please leave it close for another 12 hours however, if the issue is still there then please contact Neff and book repair.

Customer: replied 12 days ago.
Ok thank you
You are very welcome and Good Luck. Cheers
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