Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
I have investigated the information you have provided and have found If your freezer is frosting over, it may be due to a broken door lid or gasket. If the gasket is damaged, it may be letting warm, moist air inside the freezer, which can result in frost when it comes in contact with the freezing cold surfaces inside.
Simple-to-do strategies to prevent ice build-up in your freezer
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
I understood it was the Freezer, this can be caused by the fridge being overfilled, preventing air from moving around and keeping the fridge frost-free. If ice builds up, this can stop water from draining out of the fridge. The only way to fix it, is to de-ice the fridge by turning it off and letting the ice melt.
If you have already done all of the suggested, I would recommend you contact a local engineer who can investigate the route cause. What is the temp set to for the fridge?
Keep the refrigerator temperature at or below 40° F (4° C).
Its set correctly anyhow, I would recommend a local engineer at this stage.
Hotpoint are not so bad in my personal experince.