Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
If such an error occurs, the final pump is usually blocked or the water inlet is blocked. What happens if you now pour 1 liter of water into the device and start a program? Normally all the water would have to be pumped out even if it goes into the fault. Please write to me if the water will be pumped out. So we can test whether the drain pump is OK or not.Please feel free to continue this topic if you have any further questions. I would be very happy to help you! Kind regards, Erdal
Either their end pump is then defective or blocked. You need to clean it once. Here is a general video instruction on how to clean the end pump:
If you can give me the exact model number of your machine, I can try to send you a manual on how to clean it properly.
I cannot do the telephone service I wrote to you as well. As soon as another expert accepts your request, they will be more than happy to call you. I can still help via the chat.
Here is a link with the operating instructions. Please open page 30 once and go through like position 6.1 for your device.https://www.argos-support.co.uk/storage/files/INRD13G1EM1272H_10714296_DW12LSINT_IB.pdf?direct
If the water is pumped off the floor then there is no problem with the drain pump anyway. I asked you whether the rest of the water remains on the floor. If the water is pumped out and then new water is inserted and the unit stops, then either too little water has been inserted or the flushing pump inside the unit is defective. Or blocked. This is more complicated because you have to pull out the appliance and open a side panel. Do you still have a guarantee?
Translated with www.DeepL.com/Translator (free version)
If you don't have a warranty then feel free to pull the unit out and open the side panel. I can send you a video tutorial on how to check if the rinse pump is blocked or defective.
I haven't found a yen line for their exact model yet. But in general, the devices are always constructed in the same way. Here is a general video instruction for you as an overview of how to do it:
Please good luck
As long as you do not make a phone call, you will of course be reimbursed.
Please contact customer support regarding fees and memberships. I don't have any powers on it. https://www.justanswer.co.uk/help/contact-us I can still help him to solve your problem. I am at your disposal.