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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5927
Experience:  18+ years experience as Appliance Tech.
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Thank you. I have a Bosch washing machine that still works

Customer Question

Thank you. I have a Bosch washing machine that still works but makes a terrible grinding noise on some parts of the cycle. Do I get it looked at or wait till it is broken...
JA: Is your Bosch washer top or front loading? How old is it?
Customer: It is 4 years old, part of a fitted kitchen and front loaded
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: I can't see anything wrong, it have been making a grinding noise for a month.
JA: Anything else we should know to help you best?
Customer: Nothing else all is working.
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 17 days ago.

0**********8

Expert:  KevinWhiteJA replied 17 days ago.

Sorry that is incorrect, model number starts with E nr and is located on the label inside the door.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 17 days ago.
Text is fine. I'll have to get back to you as the machine is running just now.
Customer: replied 17 days ago.
Ill keep this page open
Expert:  KevinWhiteJA replied 17 days ago.

OK no problem, I understand.

Where is the grinding noise coming from ?

The drum or bottom of the appliance ?

And does it make these noises during wash or spin only ?

Customer: replied 17 days ago.
I'm a bit grumpy that your site has taken £30 from my account, I thought it was £5
Expert:  KevinWhiteJA replied 17 days ago.

Sorry, for payments, cancellations etc. please contact customer support at 0808(###) ###-####or at https://www.justanswer.co.uk/help/contact-us. I can only provide technical assistance and do not deal in payments.

Customer: replied 17 days ago.
Thanks
Expert:  KevinWhiteJA replied 17 days ago.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

The grinding noise may come from either worn out motor brushes or if drain is clogged or the bearings are worn out.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

If the issue appears again, you will have to contact Bosch and check the bearings and carbon brushes for the motor.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Expert:  KevinWhiteJA replied 17 days ago.

I am glad, I could help.

You're welcome and Good Luck.

Cheers

Customer: replied 17 days ago.
Is it common for cufflinks and loose change to make this intermittent grinding noise?
Expert:  KevinWhiteJA replied 17 days ago.

Yes sometimes however, as I said, it depends from where the noise is coming from and you may want to check it by opening the appliance.

Customer: replied 17 days ago.
Ill get back to you after the cycle...
Expert:  KevinWhiteJA replied 17 days ago.

No problem, Cheers.

Customer: replied 17 days ago.
E-Nr.WAE28363GB/09 FD 8811 600160
Customer: replied 17 days ago.
The drum rotates nicely so I will now pull out the machine and see if I can open it up.
Expert:  KevinWhiteJA replied 17 days ago.

Thank you for the model number.

If the FD number that you provided is correct then this appliance was manufactured in November 2008 hence, it is 13 years old.

Looking at the age of this appliance I believe this is bearing issue and it may be better to buy a new one then to spend on bearing replacement.

Expert:  KevinWhiteJA replied 17 days ago.

If there is anything else I can help you with, please let me know.

Cheers