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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5948
Experience:  18+ years experience as Appliance Tech.
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My Miele KM5617 shows DE what should I do, three years,

Customer Question

Hi
JA: Hello. How can I help?
Customer: my Miele KM5617 shows DE what should I do
JA: How old is your Miele appliance?
Customer: three years
JA: How long has this been going on with your Miele appliance? What have you tried so far?
Customer: three days
JA: Anything else we should know to help you best?
Customer: I tried to reset it but it didn’t work
Submitted: 21 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 21 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

DE indicates demonstration mode is turned on.

You will have to turn it off from programming mode.

In program P 0, currently it is set to "S 0" (demo mode ON), you need to change it to "S 1" (demo mode OFF).

Customer: replied 21 days ago.
Hi dear
Ok thank you
But how can I do that ?
Customer: replied 21 days ago.
Could you please advise
Expert:  KevinWhiteJA replied 21 days ago.

Please click here to download its manual.

Please follow the instructions on page#43 to set the demo off from programming mode.

Expert:  KevinWhiteJA replied 21 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 21 days ago.
Ok dear no problem
Just send me the instructions please
Customer: replied 21 days ago.
How to turn it off
Customer: replied 21 days ago.
The text I received is not opening
Expert:  KevinWhiteJA replied 21 days ago.

Please read the manual that I just sent, it is attached again:

User Manual

Expert:  KevinWhiteJA replied 21 days ago.

Now, follow the instructions given on page#43 to access programming mode then you can turn it off.

Expert:  KevinWhiteJA replied 21 days ago.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 21 days ago.
Hello dear I just tried to hold on and lock keys together abs it showed F only
Customer: replied 21 days ago.
File attached (7133QLZ)
Customer: replied 21 days ago.
File attached (65VS5G3)
Expert:  KevinWhiteJA replied 21 days ago.

Remember you have to follow those instructions while its turned off.

Customer: replied 21 days ago.
It dose not work
I need someone to talk me through it
Expert:  KevinWhiteJA replied 21 days ago.

I understand however, if you follow the instruction it should come out off Demo mode.

Alternatively, you may leave it unplugged for around 1 hour and then try again.

Expert:  KevinWhiteJA replied 21 days ago.

If there is anything else I can help you with, please let me know.

Cheers

Expert:  KevinWhiteJA replied 21 days ago.

I understand however, if you follow the instruction it should come out off Demo mode.

Alternatively, you may leave it unplugged for around 1 hour and then try again.

Expert:  KevinWhiteJA replied 21 days ago.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 17 days ago.
I need a phone call
My Hob is still not working
I tried everything sent to me and it doesn’t work ,
When I want to start it it says DE and when I try to do switch on button with the lock bottom it says F
I can lock and unlock it but it doesn’t work it doesn’t heat up
Expert:  KevinWhiteJA replied 17 days ago.

If it won't work then I am afraid the touch control is faulty and will need replacement.