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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5921
Experience:  18+ years experience as Appliance Tech.
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I just move to my new apartment ,and the exhaust fan not

Customer Question

Hello
JA: Hi. How can I help?
Customer: I just move to my new apartment ,and the exhaust fan not working The brand is Bosch
JA: Do you know the model of your Bosch appliance? How old is it?
Customer: Its new building
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: Since moving in here last may But unfortunately ,I was out of UK and just now I came back
JA: Anything else we should know to help you best?
Customer: The contract number for nearest customer care that I can call I am in Manchester
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 17 days ago.
DLN53AA70B
Customer: replied 17 days ago.
Hello?
Expert:  KevinWhiteJA replied 17 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 17 days ago.
Okay
Expert:  KevinWhiteJA replied 17 days ago.

The control lights up or it is completely dead ?

Customer: replied 17 days ago.
Hello ?
Are still there
Expert:  KevinWhiteJA replied 17 days ago.

Yes, I was waiting for a response to my previous question.

The control lights up or is it completely dead ?

Expert:  KevinWhiteJA replied 17 days ago.

In these hoods it is either the motor and control.

If you have already checked the plug fuse then you may leave it unplugged for around 30 minutes.

Then plug it back and see if it works.

However, if the issue is still there then I am afraid you will have to replace the motor (if control works).

Customer: replied 17 days ago.
No, its working
Customer: replied 17 days ago.
Its under warranty
Expert:  KevinWhiteJA replied 17 days ago.

Please provide its FD number.

Have you cleaned the filters ?

Customer: replied 17 days ago.
What is the fd number?
Expert:  KevinWhiteJA replied 17 days ago.

Just wanted to check if it is under warranty or not.

Customer: replied 17 days ago.
The filters have been cleaned
Customer: replied 17 days ago.
I only have the serial number
Expert:  KevinWhiteJA replied 17 days ago.

If the filters are clean and it won't work then I am afraid the fan motor is faulty and will need replacement.

Customer: replied 17 days ago.
Okay who will replace it
Expert:  KevinWhiteJA replied 17 days ago.

Bosch provides 2 years warranty on its appliances.

If it is under 2 years then you will have to contact Bosch to book repair.

Customer: replied 17 days ago.
How can I reach Bosch I can't reach Bosch customer care
Expert:  KevinWhiteJA replied 17 days ago.

You may call them at 0344(###) ###-####to book repair.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.