Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
I have investigated the information you have provided us today in your question and understand you are concerned your coffee machine has not prompted to descale in a while, I would recommend that you should descale the unit once every two months and if you have not done one in the last two months, I would recommend to do so. Please see the information I have attached below that details the descaling process.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!
I am and you can use the details I mentioned before to descale the machine.