Appliance Repair Questions? Ask a Technician for Answers ASAP
Dear sir,We received our Samsung RZ32M71257F Tall Freezer on Friday. However since Monday it has stopped freezing as it doesn’t go lower than -2 degrees Celsius. We spoke with the helpline and tried to restart the freezer, but nothing seems to work. As we already stocked the freezer, we urgently need someone to come and fix it. We look forward to a quick response.Kind regardsSmadar XXXXXXXXXXJA: What device is frozen?Customer: Our freezer isn’t working as it doesn’t freeze any lower than -2 degreesJA: How long have you had your RZ32M71257F?Customer: Since Friday afternoonJA: What have you tried so far with your Samsung product?Customer: we tried undoing the control lock, manually lowing the temperature, and also disconnecting then reconnecting the freezer from the power socketJA: Anything else you want the Electronics Expert to know before I connect you?Customer: no thank you
Greetings and Welcome to JustAnswer.
I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.
I have investigated the information you have provided today and with everything you have provided, I would suggest this could be a electrical fault or it could be overall the hardware has come to its end of life. I would recommend some basic steps we can take today and hope it can be simple as a fuse replacement to restore the Fridge to working order. Please see the instructions I have composed below in a step by step format to assist you replace the fuse.
I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!