How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5918
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My neff hob. The first ring ignition does not work, It’s

Customer Question

My neff hob. The first ring ignition does not work
JA: Is your Neff hob gas or electric? How old is it?
Customer: It’s gas
JA: How long has this been going on with your Neff hob? What have you tried so far?
Customer: abou @ month
JA: Anything else we should know to help you best?
Customer: need some one to look at it’s
Submitted: 15 days ago.
Category: Appliance
Customer: replied 15 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 15 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  KevinWhiteJA replied 15 days ago.

Good day,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 15 days ago.
I have 2 numbers here. E-No T62R36SI/2 &. FD 9205/00009 bought it 20.6.12
Customer: replied 15 days ago.
It needs a new ignition so no good talking I need someone to come & fix it
Expert:  KevinWhiteJA replied 15 days ago.

Thank you for the model number, it is T62R36S1/02.

Customer: replied 15 days ago.
No I’m not paying £16 just to talk I need a man to come
Expert:  KevinWhiteJA replied 15 days ago.

Which ring is not working ?

Have you tried to manually lite it ?

Expert:  KevinWhiteJA replied 15 days ago.

That is automated and optional premium service, I am happy to help this way.

Customer: replied 15 days ago.
No I don’t intend to pay £16. For absolutely nothing
Expert:  KevinWhiteJA replied 15 days ago.

May be you have not read my previous message, here it is again:

That is automated and optional premium service, I am happy to help this way.

Expert:  KevinWhiteJA replied 15 days ago.

Have you tried to clean the ring that is not working ?

Customer: replied 15 days ago.
it’s thoughly clean
Customer: replied 15 days ago.
Needs a new ignition
Expert:  KevinWhiteJA replied 15 days ago.

There are two ignition heads, one for left side and other for right side.

If the issue was with ignition then two burners will not work.

As it is just one burner that is not working, I believe the switch is faulty and will need replacement.

You may contact Neff at 0344(###) ###-####/strong> to book repair.

As this is a gas appliance, it is recommended that repair is done only by Gas safe engineer.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.