Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (starts with E nr).
Thank you for the model number, it is T62R36S1/02.
Which ring is not working ?
Have you tried to manually lite it ?
That is automated and optional premium service, I am happy to help this way.
May be you have not read my previous message, here it is again:
Have you tried to clean the ring that is not working ?
There are two ignition heads, one for left side and other for right side.
If the issue was with ignition then two burners will not work.
As it is just one burner that is not working, I believe the switch is faulty and will need replacement.
You may contact Neff at 0344(###) ###-####/strong> to book repair.
As this is a gas appliance, it is recommended that repair is done only by Gas safe engineer.
I hope this helps, please do not hesitate to ask any follow up questions.
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