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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5920
Experience:  18+ years experience as Appliance Tech.
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My siemens micro oven model hb860560b u/s, electric about 10

Customer Question

my siemens micro oven model hb860560b u/s
JA: Is your Siemens oven gas or electric? How old is it?
Customer: electric about 10 to 15 years old
JA: How long has this been going on with your Siemens oven? What have you tried so far?
Customer: switch on the plate warmer below works assume same circuit
JA: Anything else we should know to help you best?
Customer: where is atechnicion near who can come to chandlers ford
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good evening,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

What is the issue with your microwave ?

Expert:  KevinWhiteJA replied 15 days ago.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

If the microwave is completely dead and you have already checked the plug fuse then I am afraid the power module is faulty and will need replacement. The cost of repair will be £88 for power module + repair charges (£99 if done by Siemens).

However, if microwave starts and will not heat then I am afraid this is High voltage fault. The cost of repair will be around £300 including repair charges. In this scenario, looking at the age of this appliance, it will be better to buy a new one then to spend £300 on repairs.

Alternatively, you may contact Siemens at 0344(###) ###-####/strong> or Local appliance repair shop at Chandlers Ford at +44 23 8061 1630 to book repair.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful evening.

Thank you.