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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5913
Experience:  18+ years experience as Appliance Tech.
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Rob, i HAVE GOT 2 IQ 700 DRYERS, one has not drying, i have

Customer Question

Hi Rob
JA: Hi. How can I help?
Customer: i HAVE GOT 2 IQ 700 DRYERS
JA: What's the brand and model of your dryer? How old is it?
Customer: one has not drying , i have noticed that the one that works well has a dark line on the bottom of the display and the one that does not dry has tiny amount of he dark line , so i can i increase the length of he dark line to increase heat ?
JA: How long has this been going on with your dryer? What have you tried so far?
Customer: been for few weeks ,i tried to change drying settings but no joy
JA: Anything else we should know to help you best?
Customer: please teach me how i can increase the heat?
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with e nr, from the label/rating plate located inside the door).

Customer: replied 14 days ago.
E-NR WT48y801gb/09
Expert:  KevinWhiteJA replied 14 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 14 days ago.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 14 days ago.
please cancel the service and confirm you have
thank you
Customer: replied 14 days ago.
cancel the service , i do not wish to get services from your company
thank you
Expert:  KevinWhiteJA replied 14 days ago.

You can press the drying level button to increase it and it should work.

However, if the issue is still there then I am afraid the problem is either with NTC sensor and/or condenser pump.

You may try to clean the condenser pump at the rear, if this won't solve the issue then I am afraid NTC is faulty.

Expert:  KevinWhiteJA replied 14 days ago.

Sorry, for payments, cancellations etc. please contact customer support at 0808(###) ###-####or at https://www.justanswer.co.uk/help/contact-us. I can only provide technical assistance and do not deal in payments.

Expert:  KevinWhiteJA replied 14 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 14 days ago.
i do not wish to get advise or phone call , please cancel the service and do not charge my card
Expert:  KevinWhiteJA replied 14 days ago.

Sorry, for payments, cancellations etc. please contact customer support at 0808(###) ###-####or at https://www.justanswer.co.uk/help/contact-us. I can only provide technical assistance and do not deal in payments.