Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (starts with e nr, from the label/rating plate located inside the door).
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Sorry, I am not available for phone calls however, I am happy to help via chat.
If someone else is available for calls, they will call you.
You can press the drying level button to increase it and it should work.
However, if the issue is still there then I am afraid the problem is either with NTC sensor and/or condenser pump.
You may try to clean the condenser pump at the rear, if this won't solve the issue then I am afraid NTC is faulty.
Sorry, for payments, cancellations etc. please contact customer support at 0808(###) ###-####or at https://www.justanswer.co.uk/help/contact-us. I can only provide technical assistance and do not deal in payments.
I hope this helps, please do not hesitate to ask any follow up questions.
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