Appliance Repair Questions? Ask a Technician for Answers ASAP
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I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
If door lock is faulty it will cause this issue.
Please check this IMAGE
Part#211 is the door lock, if this is faulty it will cause this issue.
The appliance is just over 2 years old hence, you may call Neff and check if they can provide you with some kind of repair plans.
I hope this helps, please do not hesitate to ask any follow up questions.
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The answer was given yesterday, please read my previous message.
That is optional and premium service, if you have any other questions please let me know and I will assist you.