How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5931
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My NEFF Warming oven which is just over 3 years old, the

Customer Question

Hello,
JA: Hi. How can I help?
Customer: My NEFF Warming oven which is just over 3 years old, the indicator light is flashing when the door is closed and the drawer is not getting warm
JA: What happened just before your Neff oven displayed this message?
Customer: Nothing, as far as I am aware
JA: How long has this been going on with your Neff oven? What have you tried so far?
Customer: Over a few days. Have tried switching off and on again
JA: Anything else we should know to help you best?
Customer: No
Submitted: 18 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 18 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 18 days ago.
N17HH20N0
Expert:  KevinWhiteJA replied 18 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Expert:  KevinWhiteJA replied 18 days ago.

The flashing light indicate control is detecting as open even when the door is closed hence, it is not heating.

If the coupling is faulty it may cause this issue.

Please check this IMAGE (part#203 is the coupling).

The part is available for £35 + repair charges (£99 if done by Neff).

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.