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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5913
Experience:  18+ years experience as Appliance Tech.
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Mytag fridge repair in west Midland uk, Mytag american dual

Customer Question

mytag fridge repair in west Midland uk
JA: What's the brand and model of your fridge? How old is it?
Customer: Mytag american dual fridge freezer
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: 24 hours
JA: Anything else we should know to help you best?
Customer: I need an engineer to check
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

What is going on with your appliance ?

Expert:  KevinWhiteJA replied 14 days ago.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
Please try this to solve the issue:
Leave it unplugged and empty with door open for around 12-24 hours.
Then plug it back (expect some water on the floor) and wait for another 4-8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.
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Have a wonderful day.
Thank you.