Appliance Repair Questions? Ask a Technician for Answers ASAP
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My name is ***** ***** I will assist you today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (starts with E nr).
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Sorry, I am not available for phone calls however, I am happy to help via chat.
If someone else is available for calls, they will call you.
Continuous spark indicates the ignition transformer (spark module) is faulty and will need replacement.
The part is available on Bosch spares for £12 + repair charges (£99 if done by Bosch).
As this is a Gas appliance, it is recommended repair is done only by Gas safe engineer.
I hope this helps, please do not hesitate to ask any follow up questions.
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