How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Mace2012 Your Own Question
Mace2012
Mace2012, Home Appliance Technician
Category: Appliance
Satisfied Customers: 69
Experience:  At your service..
68179415
Type Your Appliance Question Here...
Mace2012 is online now

I HAVE A FLAVEL RHAPSODY LPG GAS FIRE WHICH DOES NOT IGNITE

Customer Question

HI I HAVE A FLAVEL RHAPSODY LPG GAS FIRE WHICH DOES NOT IGNITE WHEN PUT LEVER DOWN .HAVE CHANGED BATT TO NO AVAIL.MODEL NUMBER FDCN45SP. SERIAL NUMBER THE SAME FDCN45SP
JA: Do you know the model of your Flavel appliance? How old is it?
Customer: MODEL NUMBER FDCN4N45SP OVER 10 YEARS
JA: How long has this been going on with your Flavel appliance? What have you tried so far?
Customer: CHANGED BATT
JA: Anything else we should know to help you best?
Customer: CHANGED BATTERY
Submitted: 14 days ago.
Category: Appliance
Customer: replied 14 days ago.
CHANGED BATTERY
Expert:  Mace2012 replied 14 days ago.

Good day,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is***** will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be. Hope we can resolved it quickly.

Expert:  Mace2012 replied 14 days ago.

Hi,

Please check the following.

  • It’s worth making sure that your gas supply hasn’t been turned off.
  • Replacing the Batteries (Within the Firebox)

Remove the fender and ashpan assembly The battery holder is located

on the valve at the right hand side of the burner.

Remove the battery cover.

Replace in reverse order and check correct operation of the appliance.

The handset uses two off AA batteries and should be replaced by

removing the cover on the rear of the handset.

ENSURE THE BATTERIES ARE CONNECTED TO THE CORRECT POLARITY

POSITVE (+), NEGATIVE (-)

Please let me know how it goes.

Thank you.

Expert:  Mace2012 replied 13 days ago.

I ‘am just following up to see how everything is going. Did my answer help?

Please let me know.

In addition, here's a complete manual for your appliance.Its show the full operation.

https://www.flavelfires.co.uk/media/mconnect_uploadfiles/b/-/b-1003729-05_2.pdf

In troubleshooting using this manual,I do suggest to have an assistance of experience technician.

Please do not hesitate to ask any follow up questions,concerns or clarifications.

I can give general answer but I do hope this helps.