How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5948
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

The child lock key symbol is stuck on my display meaning my

This answer was rated:

The child lock key symbol is stuck on my display meaning my machine won't start. Any tips please
JA: What's the brand and model of your appliance? How old is it?
Customer: Hotpoint NM111065WCAUK 7 months old
JA: How long has this been going on with your Hotpoint appliance? What have you tried so far?
Customer: two days. Switched off and on.
JA: Anything else we should know to help you best?
Customer: No

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please press and hold the FINAL CARE button for around 5 seconds to unlock the control.

Customer: replied 19 days ago.
You have made my day!! So simple thank you!!!

Glad it is sorted :) You're welcome and Good Luck.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.

Customer: replied 19 days ago.
Hi, I do have another question please. I got a cycle to run. Now it's finished the door won't open, it's staying locked. The display is showing end and there is a flashing shirt in a circle with arrows around it. Please help!

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Now, reconnect everything and plug it back.

Then try an empty wash cycle and if the error returns, I am afraid door lock is faulty and will need replacement.

Please let me know how it goes.

KevinWhiteJA and other Appliance Specialists are ready to help you