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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5919
Experience:  18+ years experience as Appliance Tech.
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My Siemens washer dryer won't start a cotton wash at 40c and

Customer Question

My Siemens washer dryer won't start a cotton wash at 40c and 1400: only at 60c and 1400. What is the reason
JA: Do you know the model of your Siemens washer-dryer? How old is it?
Customer: Isensoric and two weeks old
JA: How long has this been going on with your Siemens washer-dryer? What have you tried so far?
Customer: it is WN 44G290GB
JA: Anything else we should know to help you best?
Customer: Not really - would not allow me to start it till I switched it to 60c
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Can you please attach an image of the control with the lights turned on so I can check what is the issue ?

Customer: replied 14 days ago.
Machine is running for 7 more minutes on 60c so can you wait?
Expert:  KevinWhiteJA replied 14 days ago.

OK sure.

Customer: replied 14 days ago.
Photo attached
Customer: replied 14 days ago.
Any thoughts?
Expert:  KevinWhiteJA replied 14 days ago.

Thank you for the image.

Sorry was checking the schematics.

This should not happen with the appliance of this age unless the drain is clogged.

Please try this to solve the issue:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Now select 40 degree and let me know if that helps.

Customer: replied 14 days ago.
I have just tested 40 degrees again with a new load and it is fine - also how could the drain pump be clogged as I only got the machine 10 days ago?
Expert:  KevinWhiteJA replied 14 days ago.

The drain filter has to be cleaned once/twice every month based on your load.

Have you cleaned it or was the new load a bit lighter in weight ?

Customer: replied 14 days ago.
The new load was lighter - so clean the filter every fortnight? And why would the first load have worked at 60 degrees then?
Expert:  KevinWhiteJA replied 14 days ago.

Yes, another reason why it would not work on 40 degrees.

In this model the washing temperature is automatically adjusted according to the load capacity and cannot be changed.

Yes, you can clean it once or twice every month.

Customer: replied 14 days ago.
only lighter loads can be washed at 40 degrees?
Expert:  KevinWhiteJA replied 14 days ago.

Yes, that is correct.

Customer: replied 14 days ago.
Ok and thanks
Expert:  KevinWhiteJA replied 14 days ago.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.