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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5920
Experience:  18+ years experience as Appliance Tech.
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We have an American fridge freezer and over past few days,

Customer Question

Hi, we have an American fridge freezer and over past few days, it has ceased to make ice. Water is coming out of the water side but not going into the ice making bit? Any suggestions?
JA: What's the brand and model of your product?
Customer: samsung. Rsh5ubmh
JA: What have you tried so far with your Samsung product?
Customer: turned water on and off.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, if you want to add something please feel free to add and I will read it while I am typing my response.

Customer: replied 14 days ago.
I will wait for you
Customer: replied 14 days ago.
Are you still there?
Customer: replied 14 days ago.
Forget it
Expert:  KevinWhiteJA replied 14 days ago.

I understand your frustration with your ice maker not working however, I already advised you that I will have to check the schematics and then type the answer.

Expert:  KevinWhiteJA replied 14 days ago.

Pulling its schematics takes a bit of time, I will try to respond as soon as I can.

Expert:  KevinWhiteJA replied 14 days ago.

The water pressure is fine ?

Expert:  KevinWhiteJA replied 14 days ago.

If the water pressure is fine and the water filter was recently replaced then this indicates a fault with auger motor that will need replacement. The water inlet valve should also be checked and cleaned before replacing the motor.

Samsung provides 5 years warranty on its appliances hence, you may contact them to book repair.

If it is out of warranty then the spares are available for around £75 + repair charges.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.