How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Andrew Balfour Your Own Question
Andrew Balfour
Andrew Balfour,
Category: Appliance
Satisfied Customers: 424
Experience:  Electronics Technician at KINGSWOOD DOMESTIC APPLIANCE LTD
Type Your Appliance Question Here...
Andrew Balfour is online now

Got a NEF oven display just not coming on today oven is

Customer Question

Hi got a NEF oven display just not coming on today oven is working but no idea re temperature etc
JA: Is your oven gas or electric? How old is it?
Customer: Electric at least five year old
JA: How long has this been going on with your oven? What have you tried so far?
Customer: just today tried turning on and off at wall/mains switch
JA: Anything else we should know to help you best?
Customer: tried all the settings on the dial otuer than that nothing else
Submitted: 19 days ago.
Category: Appliance
Expert:  Andrew Balfour replied 19 days ago.

Greetings and Welcome to JustAnswer.

I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.

Customer: replied 19 days ago.
Expert:  Andrew Balfour replied 19 days ago.

I have investigated the information you have provided today and with everything you have provided, I would suggest this could be a electrical fault or it could be overall the hardware has come to its end of life. I would recommend some basic steps we can take today and hope it can be simple as a fuse replacement to restore the oven to working order. Please see the instructions I have composed below in a step by step format to assist you replace the fuse.

  1. Eject the power plug from the power source if you have not already and put the plug to side for around 10 minutes. (We need to ensure all power in the system has been drained before continuing)    

  2. Open the plug, you will need a Philips screw driver. (Unscrew the screw located towards the top, usually, this releases the back plate)

  3. Identify the Fuse located on the right and check the amp of the fuse. 

  4. Replace the the fuse with the same Amp Voltage. 

  5. Re-seal the plug using the screw driver.

  6. Finally, test the oven, reconnect the plug to the power source and verify if it has restored to working order. 

I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!


Customer: replied 19 days ago.
Hi Andrew
The oven itself is working
It is just the display screen which is not
The digital clock is working on the right hand side of the oven but the screen which usually displays the oven/grill/bread baking etc with the temperature is not
Customer: replied 19 days ago.
Any advice?
Expert:  Andrew Balfour replied 19 days ago.

I do apologise, I misunderstood. Its a difficult one, I will need to check if this display is avaliable to be replaced.

Customer: replied 19 days ago.
Customer: replied 19 days ago.
Do you want me to continue to hold?
Expert:  Andrew Balfour replied 19 days ago.

I am looking for the part.

Customer: replied 19 days ago.
Great thanks
Expert:  Andrew Balfour replied 19 days ago.

No problem, I will update you soon as I have more information.

Customer: replied 19 days ago.
No problem, thanks
Expert:  Andrew Balfour replied 19 days ago.

Thank you.