Appliance Repair Questions? Ask a Technician for Answers ASAP
Good evening, and welcome to the Technical section in JustAnswer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.Please could you attach a photo showing the area of wear?_____There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.
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OK I see the photo. This does appear to be a defect with the display.What is the model of your hob, and what was the purchase date?
Did you request a phone call?
I suggest that you don't answer the phone if you don't recognise the calling number.
OK. So being more than six months old it's not a practical proposition to claim from the retailer, but probably you can still claim under the manufacturer's warranty.Please see the terms and conditions of the warranty, on the following page:https://www.shipitappliances.com/warranty/If you qualify, then call the contact centre on 01623 625 658 to start the process of getting it repaired.
You're welcome. Do let me know how you get on.