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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 4447
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Fridge is not cold enough. Milk dies not keep etc, Hotpoint

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Fridge is not cold enough. Milk dies not keep etc,
JA: What's the brand and model of your fridge? How old is it?
Customer: Hotpoint model HM 325 FF1 about 6 years
JA: How long has this been going on with your Hotpoint refrigerator? What have you tried so far?
Customer: Not possible to move button from 1to 5 it’s stuck at 4. Don’t know how long as have been away in Australia
JA: Anything else we should know to help you best?
Customer: Freezer is fine very cold but fridge is not very cold

Good Morning

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

If you don't get it set to five, then there is a very high probability that the thermostat is no longer working. It is very likely that you will need to replace the thermostat. Try it again. If you can't get it set to five you'll have to replace the thermostat once. Would you like to do it yourself or book a repair? If so, are you under warranty or do you live in Australia now or is the device in Australia now?

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
Kind regards,

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