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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5948
Experience:  18+ years experience as Appliance Tech.
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My bottom oven is working and so is the grill in the top

Customer Question

My bottom oven is working and so is the grill in the top oven but when I turn on the top oven there is no light coming on and the top oven doesn’t work . The model number of the Creda Cachet oven is 48149 230/240v
JA: Do you know the model of your Creda oven? How old is it?
Customer: Is that not the model number I’ve given you and the oven is approximately 10-15 years old
JA: How long has this been going on with your Creda oven? What have you tried so far?
Customer: Only started last Saturday
JA: Anything else we should know to help you best?
Customer: No
Submitted: 19 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 19 days ago.
Good morning and Welcome to justanswer, My name is ***** ***** I will assist you today. Have you seen any error codes or flashing lights,
Customer: replied 19 days ago.
No
Customer: replied 19 days ago.
No thank you prefer to live chat
Expert:  KevinWhiteJA replied 19 days ago.
Okay thanks
Expert:  KevinWhiteJA replied 19 days ago.
I’m afraid this indicates an issue with the thermostat that is faulty and will need replacement. Are you willing to replace it yourself?
Customer: replied 19 days ago.
The top oven is not coming on
Expert:  KevinWhiteJA replied 19 days ago.
understood.
Customer: replied 19 days ago.
Why does the bottom oven work and the grill are they run on different thermostat
Expert:  KevinWhiteJA replied 19 days ago.
Please read my previous message.
Expert:  KevinWhiteJA replied 19 days ago.
that’s correct
Expert:  KevinWhiteJA replied 19 days ago.
This has separate thermostat for both ovens
Customer: replied 19 days ago.
Is that thermostat on the switch that turnson the oven
Expert:  KevinWhiteJA replied 19 days ago.
that’s located behind the selector switch.
Customer: replied 19 days ago.
the knob that comes out is the thermostat in that part or inside the oven part
Customer: replied 19 days ago.
Thank you for the information.
Expert:  KevinWhiteJA replied 19 days ago.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

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