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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5921
Experience:  18+ years experience as Appliance Tech.
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At the end of a wash cycle- there was the usual "click" but

Customer Question

at the end of a wash cycle- there was the usual "click" but the door won't open.
JA: What's the brand and model of your appliance? How old is it?
Customer: About 6 years old- it is an iQ 500
JA: How long has this been going on? What have you tried so far?
Customer: just happened today- have put it onto the drain function, went through that cycle for 1 minute, as programmed, stopped, 'clicked" but still not able to open the door.
JA: Anything else we should know to help you best?
Customer: not that I can think of
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good afternoon,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please try this to unlock the door:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Now, reconnect everything and plug it back.

Then try an empty wash cycle and if the error returns, I am afraid door lock is faulty and will need replacement.

Please let me know how it goes.

Customer: replied 14 days ago.
cleaned filter pulled tab but could still not open door.
Expert:  KevinWhiteJA replied 14 days ago.

OK, this has to be done while your appliance is unplugged.

If this has not helped then with the back of your fist give a good bang on top of the door where it locks.

Expert:  KevinWhiteJA replied 14 days ago.

That should solve the problem.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
I hope you enjoyed your experience with Justanswer UK today.
Have a wonderful day.
Thank you.

Customer: replied 14 days ago.
unfortunately still no joy. Any other suggestions?
Expert:  KevinWhiteJA replied 14 days ago.

Yes, please check this VIDEO and try the advise.

If this won't work you will have to unplug it and remove the top off the appliance.

Then take a coat hanger and try to open it from inside.