How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5948
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Nef dishwasher s51m53x1gb/01. Won’t start programme.. hold

Customer Question

Hi nef dishwasher s51m53x1gb/01. Won’t start programme.. hold down start for 3 secs and get 0:01 in the display. I can switch between programmes but none of them start when I close the door. Thanks
JA: Who makes your dishwasher? How old is it?
Customer: nef.. at least 3 years.. was in the house when we bought it 2 years ago (integrated into unit) dreading getting it out!!
JA: How long has this been going on with your dishwasher? What have you tried so far?
Customer: Started this pm. Cleaned lower filter, turned power off for 5 mins.
JA: Anything else we should know to help you best?
Customer: All good until today.. just turned from auto to 70 degrees for some tough pans and it wouldn’t start now won’t start on any programme .. thanks
Submitted: 18 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 18 days ago.

Good afternoon,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates water has leaked in the base of appliance and activated the anti-flood device.

You may unplug it and remove the plinth (base panel below the door) of the appliance.

You will see a white plastic cover and above the white plastic base tray there is a metal cover.

Remove this and then you can try and soak the water up from the base there.

After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.

Then clean the mesh filter from inside and make sure it is not blocked.

Reconnect everything and plug it back, please let me know how it goes.

Customer: replied 18 days ago.
Trying now but access to the screws is difficult
Expert:  KevinWhiteJA replied 18 days ago.

OK, please let me know how it goes.

Customer: replied 18 days ago.
No water there, Bone dry
Expert:  KevinWhiteJA replied 18 days ago.

Have you cleaned the drain pump ?

Expert:  KevinWhiteJA replied 18 days ago.

If you have already cleaned the drain pump then issue should be resolved.

However, if the issue is still there then I am afraid the drain pump and/or aquastop valve is faulty and will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with Justanswer UK today.
Have a wonderful evening.
Thank you.