How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5905
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

My washing machine started pouring water i have switched it

Customer Question

My washing machine started pouring water i have switched it off and it’s stopped but now I can’t open the door the reason was something is stuck in the door
JA: Have you tried resetting your washer by unplugging it for 60 seconds then plugging it back in? How old is it?
Customer: I don’t know where the plug is and how to access is. I have switched off at the mains. About 5 years older
JA: The Appliance Technician can walk you through this; I'll connect you shortly. How long has this been going on with your washer? What have you tried so far?
Customer: I have tried open the door with a credit card and string. It only did it for 5 mins until I switched it off at the mains
JA: Anything else we should know to help you best?
Customer: thinks that’s is. I just need to know how to open the door
Submitted: 12 days ago.
Category: Appliance
Customer: replied 12 days ago.
I have paid £5
Customer: replied 12 days ago.
Can someone help now please
Expert:  KevinWhiteJA replied 12 days ago.

Good afternoon,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please try this to unlock the door:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter, pull it to open the door.

Now, reconnect everything and plug it back.

Then try an empty wash cycle and if the error returns, I am afraid door lock is faulty and will need replacement.

Please let me know how it goes.

Customer: replied 12 days ago.
Thanks I can’t seem to be able to rotate it anti clockwise
Expert:  KevinWhiteJA replied 12 days ago.

Something might be stuck inside, please pour warm water on it and then use pliers to rotate it.

Expert:  KevinWhiteJA replied 12 days ago.

That should have solved the issue.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
I hope you enjoyed your experience with Justanswer UK today.
Have a wonderful evening.
Thank you.