You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
Please try this to unlock the door:
Please unplug the appliance and remove the bottom front flap.
Keep some beach towels and shallow container under the filter.
Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.
Now, with your fingers check if impellor rotates.
Then you will see a pull tab next to the filter, pull it to open the door.
Now, reconnect everything and plug it back.
Then try an empty wash cycle and if the error returns, I am afraid door lock is faulty and will need replacement.
Please let me know how it goes.